Privacy Policy
Last updated: November 8, 2026
TheLux Home Design (“we,” “us,” or “our”), based in Orlando, Florida, respects your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, request a quote, or communicate with us.
1. Information We Collect
Information you provide
When you complete a form or contact us, we collect the information you choose to share. This may include:
-
Your name, email address, and telephone number.
-
Your project address or general location.
-
Services of interest, project details, estimated budget, and preferred timeline.
-
Photographs, inspiration images, and other uploaded files.
-
Messages and other information relating to your inquiry or project.
Please avoid uploading documents or photographs containing sensitive personal information that is unnecessary for assessing your project.
Information collected automatically
Our website and its service providers may collect technical information such as your IP address, browser and device type, pages visited, referring website, and interactions with the site. This information may be collected through cookies, server logs, and similar technologies.
2. How We Use Information
We use information for purposes including:
-
Responding to inquiries and preparing quotes.
-
Understanding project requirements and communicating about our services.
-
Planning, coordinating, and providing requested services.
-
Operating, securing, and improving our website.
-
Understanding website performance and measuring advertising effectiveness.
-
Sending promotional communications when you have chosen to receive them or when otherwise permitted by applicable law.
-
Meeting legal obligations and addressing disputes.
3. Project Photographs and Uploads
Photographs and files submitted with a quote request help us understand your space and assess your project.
Submitting photographs for an inquiry does not, by itself, give us permission to publish them. We will obtain separate permission before using identifiable photographs of your home or project in our public portfolio, advertising, or social media.
Please upload only material you are authorized to share.
4. How We Share Information
We may disclose relevant information to:
-
Website and technology providers, including Wix, that support hosting, forms, file storage, website security, and related functions.
-
Project service providers, such as team members or contractors who need information to assess or carry out your requested project.
-
Analytics and advertising providers, where those tools are enabled, to understand site activity and measure or deliver advertising.
-
Professional advisers or authorities, where reasonably necessary to meet legal obligations, protect rights, or address security concerns.
The information disclosed depends on the purpose and the services involved.
5. Cookies, Analytics, and Advertising
Our website uses essential cookies and similar technologies to support security and basic functionality.
Where enabled, tools such as Wix Analytics, Google Analytics, and Google Ads may also collect information about website activity, advertising interactions, and conversions.
If remarketing is enabled, third-party vendors, including Google, may display our advertisements on other websites and use cookies or device identifiers to serve advertisements based on previous visits to our website.
You can manage available cookie choices through our website’s cookie controls and your browser settings. You can also manage Google’s personalized advertising through Google Ads Settings.
Where required by applicable law, nonessential tracking will require your consent.
6. External Websites and Social Media
Our website may include links to other websites or embedded content from services such as Instagram. These services may collect information under their own privacy policies when their content loads or you interact with them.
We encourage you to review the privacy policies of any external services you use.
7. Information Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing projects, maintaining appropriate business records, and meeting legal obligations.
We take reasonable steps to protect personal information. However, no internet transmission or electronic storage system can be guaranteed completely secure.
Our service providers may process or store information outside your state or country.
8. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information we hold about you. Depending on your location and applicable law, you may have additional rights, including rights relating to targeted advertising.
We may need to verify your identity before responding. Certain information may need to be retained for legal obligations or legitimate business purposes.
You can unsubscribe from promotional emails using the unsubscribe link provided in those messages. Project-related communications may continue as needed to handle your inquiry or services.
9. Children’s Privacy
Our website is intended for adults seeking home design and renovation services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through our website, please contact us so we can investigate and take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy when our practices or website features change. Updates will be posted on this page with a revised “Last updated” date. We will provide additional notice where required by law.
11. Contact Us
For privacy questions or requests, contact:
TheLux Home Design
Orlando, Florida, United States